Privacy Policy

1. Introduction

At AIChatReply, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI platform, or integrate our services with third-party applications like Meta (WhatsApp/Messenger) and Slack.

2. Information We Collect

We may collect the following types of information:

• Personal Data: Name, email address, billing information, and phone number when you register for an account.
• Integration Data: When you connect third-party platforms (e.g., Meta, Slack), we process access tokens, user IDs, and metadata strictly required to route messages between our AI and the platform.
• End-User Chat Data: We process messages sent by your customers to your AI agents to generate responses and extract lead information via Named Entity Recognition (NER).

3. How We Use Your Information

Your information is used strictly to provide and improve our services:

• To operate the conversational AI and route messages via Omnichannel APIs.
• To synchronize extracted lead data with your requested CRM destinations.
• To process payments and manage your affiliate/partner dashboard.
• Crucial: Your proprietary enterprise data and chat logs are never used to train public Large Language Models (LLMs).

4. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share data with trusted third-party service providers (e.g., Stripe for payments, AWS/GCP for secure hosting) solely for the purpose of operating our service. These providers are bound by strict confidentiality agreements and GDPR-compliant Data Processing Agreements (DPA).

5. Data Retention and Deletion (Right to be Forgotten)

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Data Deletion Request: You have the right to request the complete deletion of your account, associated data, and all connected third-party integration data (including Meta and Slack tokens). To initiate a deletion request, please contact us at [email protected] or use the Delete Account option within your dashboard. We will process your request within 14 days.

6. Security Measures

We implement industry-standard security measures, including AES-256 encryption for data at rest and TLS 1.3 for data in transit, to protect your personal information from unauthorized access, alteration, or disclosure.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO) at:

Email: [email protected]

Address: [Your Company Legal Address Here]